Refund policy
RETURN AND REFUND POLICY
Last updated: November 2026
RETURN WINDOW
You may request a return within 14 days of receiving your order. After you notify us, the item must be sent back within 14 days. Requests made after this period cannot be accepted.
RETURN CONDITIONS
To be eligible for a return, the item must be:
- unused, unwashed and free of scratches, stains or odors,
- complete with all parts (cup, magnetic stem and lid),
- returned in its original packaging, carefully packed to prevent damage in transit.
If a returned item has been used, damaged, or is missing parts or packaging, we may refuse the return or reduce the refund to reflect the loss in value.
HOW TO START A RETURN
1. Email us at help.cheersy@outlook.com with your order number, the item you want to return and the reason.
2. We will reply with return instructions and the return address. Items sent to any other address cannot be processed.
3. Ship the item using a tracked service and send us the tracking number. We are not responsible for returns lost in transit.
RETURN SHIPPING
The customer is responsible for all return shipping costs, unless the item arrived damaged, defective or incorrect.
REFUNDS
We will issue your refund only after we have received and inspected the returned item, or after you have provided proof that it was sent back. Approved refunds are issued to the original payment method within 14 days. We cannot refund to a different payment method.
NON-REFUNDABLE ITEMS AND FEES
- Shipping Protection is a service that starts as soon as your order ships. Once your order has shipped, the Shipping Protection fee is non-refundable.
- Digital products (such as digital guides, codes or downloadable content) are delivered immediately after purchase. By completing your purchase, you agree to immediate delivery and acknowledge that you lose your right of withdrawal. Digital products are non-refundable once delivered.
- Gift cards are non-refundable.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your item arrives damaged, defective or different from what you ordered, contact us at help.cheersy@outlook.com within 7 days of delivery. Include your order number, photos of the item and photos of the packaging so we can resolve your request quickly. We will send a replacement or issue a refund. Your statutory rights under consumer protection law are not affected.
CANCELLATIONS
Orders can only be cancelled before they ship. Once an order has shipped, it cannot be cancelled and this return policy applies.
LATE OR MISSING REFUNDS
If you have not received your refund after 14 days, check your bank account first, then contact your bank. If you still have not received it, email us at help.cheersy@outlook.com.
CONTACT
Cheersy
Email: help.cheersy@outlook.com